Refund policy
Return and Refund Policy
At ROF UK, we want you to be happy with your refurbished office furniture. If you change your mind about your purchase, you can request a return within 14 days of receiving your order.
Change-of-mind returns
To request a return, please contact us within 14 days of receiving your order.
Items must be returned in the condition in which they were received, taking reasonable care of the furniture while it is in your possession.
Once we have received and inspected the returned item, we will process your refund.
Unless an item is faulty, damaged or not as described, the cost of returning the item may be the responsibility of the customer. For large or bulky furniture, please contact us before arranging a return so that we can discuss the appropriate return arrangements.
Faulty, damaged or incorrect items
If your furniture arrives damaged, faulty or is not as described, please contact us as soon as possible with details and photographs where appropriate. We will work with you to resolve the issue in accordance with your legal rights.
Refunds
Approved refunds will be made using the original payment method. Refunds will be processed within the applicable legal timeframe after the returned goods have been received or evidence of their return has been provided.
Your legal rights
Nothing in this policy affects your statutory rights under UK consumer law.
Contact us
For returns or questions about an order, please contact ROF UK using the contact details provided on our website.